Can you share a situation where you were able to proactively identify and address a potential issue with a customer before it escalated, ultimately turning a potentially negative experience into a positive one? What specific actions did you take to ensure customer satisfaction and loyalty in this scenario?

A: Yes, I once noticed a discrepancy in a customer's order before it was delivered and reached out to them to clarify and rectify the mistake. I apologized for the error, offered a solution to meet their needs, and provided a discount on their next purchase as a gesture of goodwill. By taking immediate action and showing empathy towards the customer's concerns, I was able to turn the situation around, ultimately leaving the customer satisfied and loyal to our brand.