How can businesses ensure that their customer experience team continues to prioritize emotional intelligence in their interactions with customers, and what strategies can be implemented to sustain and improve emotional intelligence skills over time?

Businesses can ensure that their customer experience team continues to prioritize emotional intelligence by providing ongoing training and development opportunities focused on emotional intelligence skills. This can include workshops, coaching sessions, and regular feedback sessions. Additionally, incorporating emotional intelligence metrics into performance evaluations can help team members understand the importance of this skill in their role. To sustain and improve emotional intelligence skills over time, businesses can encourage team members to practice empathy, active listening, and self-awareness in their interactions with customers. Regularly reviewing and discussing challenging customer interactions can also help team members learn from their experiences and continue to grow their emotional intelligence skills.