How can a CX ambassador proactively prevent misunderstandings or miscommunications with customers to ensure a seamless and positive experience from the start?

A CX ambassador can proactively prevent misunderstandings or miscommunications with customers by clearly communicating expectations and setting the right tone at the beginning of the interaction. They can actively listen to customers' needs and concerns, ask clarifying questions, and provide accurate information to address any potential misunderstandings. Additionally, they can follow up with customers to ensure that they are satisfied with the resolution and offer assistance if needed to maintain a positive experience.