How can a CX ambassador proactively prevent misunderstandings or miscommunications with customers in order to ensure positive interactions and experiences?

A CX ambassador can proactively prevent misunderstandings or miscommunications with customers by actively listening to their needs and concerns, clarifying any points of confusion, and providing clear and concise information. They can also set clear expectations from the beginning of the interaction, ask open-ended questions to gather more information, and follow up to ensure the customer's needs were met. Additionally, they can use empathy and emotional intelligence to connect with customers on a personal level and address any potential issues before they escalate.