How can employees proactively prevent difficult or challenging situations with customers while still providing exceptional service?

Employees can prevent difficult situations with customers by actively listening to their concerns, empathizing with their needs, and addressing any issues promptly. By being proactive in anticipating potential problems and offering solutions before they escalate, employees can prevent challenging situations from arising. Additionally, providing clear communication, setting realistic expectations, and maintaining a positive attitude can help employees deliver exceptional service while avoiding conflicts with customers.