In what ways can employees proactively prevent difficult customer situations from occurring, and how can they anticipate and address potential issues before they escalate?

Employees can prevent difficult customer situations by providing clear and accurate information, actively listening to customer concerns, and being proactive in addressing any issues that arise. They can anticipate potential issues by staying informed about company policies and procedures, anticipating common customer complaints, and proactively seeking feedback from customers to address any concerns before they escalate. By taking a proactive approach to customer service, employees can help prevent difficult situations and maintain positive relationships with customers.