How can companies proactively prevent CX fatigue among employees before it becomes a major issue, and what strategies can they implement to promote a positive and sustainable customer-centric culture within their organization?

Companies can prevent CX fatigue among employees by regularly assessing workload and stress levels, providing adequate training and support, and fostering a culture of open communication. To promote a positive and sustainable customer-centric culture, organizations can implement recognition and rewards for customer-focused behaviors, create opportunities for employee feedback and input on customer experience initiatives, and invest in ongoing development and training programs to keep employees engaged and motivated. By prioritizing employee well-being and creating a supportive work environment, companies can prevent CX fatigue and build a strong foundation for long-term customer satisfaction.