How can a CX Ambassador proactively prevent situations where customers become upset or angry in the first place, in order to provide a seamless and positive customer experience?

A CX Ambassador can proactively prevent situations where customers become upset by actively listening to their needs and concerns, addressing any issues before they escalate. They can also provide clear and transparent communication to manage expectations and avoid misunderstandings. By being empathetic and understanding towards customers, CX Ambassadors can anticipate potential problems and take preemptive actions to ensure a seamless and positive customer experience. Additionally, implementing effective problem-solving strategies and empowering customers with self-service options can help prevent frustrations and enhance overall satisfaction.