How can CX ambassadors proactively prevent situations where customers become irate and demanding in the first place, while still delivering exceptional service?

CX ambassadors can prevent customers from becoming irate by actively listening to their needs and addressing any issues promptly. They can also anticipate potential problems and offer proactive solutions before they escalate. By providing personalized and consistent service, CX ambassadors can build trust with customers, reducing the likelihood of them becoming demanding or irate. Additionally, training ambassadors to effectively manage difficult situations and de-escalate tensions can help maintain a positive customer experience.