In what ways can a CX ambassador proactively prevent situations where a customer may become unreasonable or hostile, in order to provide a smoother and more positive customer experience?

A CX ambassador can proactively prevent situations where a customer may become unreasonable or hostile by actively listening to the customer's concerns, empathizing with their situation, and addressing any issues promptly and effectively. They can also set clear expectations from the beginning of the interaction, communicate openly and transparently, and offer solutions or alternatives to resolve any potential conflicts before they escalate. By demonstrating patience, understanding, and professionalism, a CX ambassador can help diffuse tense situations and ensure a smoother and more positive customer experience.