How can a CX ambassador proactively prevent situations where customers may become frustrated or angry, and ensure a positive experience from the start?

A CX ambassador can proactively prevent customer frustration or anger by actively listening to customer feedback, addressing issues promptly, and providing clear and transparent communication. They can also anticipate potential pain points and proactively offer solutions or alternatives. By focusing on building strong relationships with customers, understanding their needs, and continuously seeking feedback, a CX ambassador can ensure a positive experience from the start and prevent any potential issues from escalating.