How can a CX ambassador proactively prevent customer frustration and dissatisfaction before it escalates to a point where the customer is upset?

A CX ambassador can proactively prevent customer frustration and dissatisfaction by actively listening to customer feedback, addressing issues promptly, and providing personalized solutions. They can also anticipate potential problems by analyzing customer data and trends to identify common pain points. By being empathetic, understanding, and proactive in their approach, CX ambassadors can build trust with customers and prevent issues from escalating to a point where the customer becomes upset.