Can you share a situation where you were able to proactively prevent a customer from becoming dissatisfied, and how did you effectively address their concerns before they escalated?

In a previous role as a customer service representative, I noticed a pattern of complaints from customers about delayed order deliveries. To proactively prevent further dissatisfaction, I reached out to affected customers before they contacted us to apologize for the delays and offer a discount on their next purchase. I also provided them with regular updates on the status of their orders to keep them informed and reassured. By addressing their concerns promptly and transparently, I was able to prevent the situation from escalating and maintain a positive relationship with the customers.