In what ways can companies personalize virtual events to better cater to the specific needs and preferences of their customers, ultimately enhancing their connection and sense of community in remote CX rituals?

Companies can personalize virtual events by offering interactive elements such as live Q&A sessions, polls, and breakout rooms tailored to different interests. They can also send personalized invitations based on customer preferences and behavior data. Additionally, providing customization options for attendees to choose their own agenda or content preferences can enhance their experience. By creating a sense of community through virtual networking opportunities and post-event follow-ups, companies can strengthen connections with customers in remote CX rituals.