Can you share a time when you went above and beyond to personalize a customer's experience, and how did your adaptability play a role in making that interaction successful?

One time, a customer came in looking for a specific product that we didn't carry, but I took the time to research and find a similar alternative that would meet their needs. I customized the product by adding a personal touch, such as a handwritten note or special packaging. My adaptability came into play when I had to think quickly on my feet to come up with a solution that would exceed the customer's expectations. Ultimately, the customer was thrilled with the personalized experience and left with a positive impression of our company.