Can you share a specific example of a time when you faced significant resistance from team members during the implementation of a customer experience initiative, and how you were able to overcome their objections and ultimately gain their buy-in and support?

One specific example of facing significant resistance from team members during the implementation of a customer experience initiative was when I proposed a new feedback system that required more time and effort from the team. Some team members felt overwhelmed and resistant to change. To overcome their objections, I held open discussions to address their concerns, provided training and support to help them adapt to the new process, and emphasized the long-term benefits of the initiative. Through effective communication and collaboration, I was able to gain their buy-in and support, leading to successful implementation and improved customer experience.