How can leaders overcome resistance to change and effectively shift the company culture towards a customer-centric mindset, especially in organizations where traditional practices and processes may be deeply ingrained?

Leaders can overcome resistance to change and shift the company culture towards a customer-centric mindset by clearly communicating the benefits of the change and involving employees in the decision-making process. They can also provide training and support to help employees adapt to new ways of working and create a sense of urgency around the need for change. Additionally, leaders can lead by example and demonstrate their commitment to customer-centricity through their actions and decisions, inspiring others to follow suit. In organizations where traditional practices are deeply ingrained, leaders may need to gradually introduce changes and create a safe space for experimentation and innovation to gradually shift the culture towards a customer-centric mindset.