How can companies ensure that their onboarding process not only integrates new employees into customer experience goals and values, but also empowers them to actively contribute to the overall improvement and innovation of the customer experience strategy over time?

Companies can ensure that their onboarding process integrates new employees into customer experience goals and values by clearly communicating these goals and values from the beginning of the onboarding process. They can also provide thorough training on the company's customer experience strategy and expectations. To empower new employees to contribute to the improvement and innovation of the customer experience strategy over time, companies can encourage open communication, feedback, and collaboration among all team members. Additionally, providing opportunities for ongoing training, development, and recognition for innovative ideas can help foster a culture of continuous improvement in customer experience.