How can CX ambassadors ensure that the use of cutting-edge technology like AI and VR enhances, rather than detracts from, the overall customer experience?

CX ambassadors can ensure that cutting-edge technology like AI and VR enhances the overall customer experience by understanding their customers' preferences and needs before implementing these technologies. They should also provide adequate training and support to customers to ensure they can effectively use the new technology. Additionally, ambassadors should continuously gather feedback from customers to make necessary adjustments and improvements to the technology to better serve their needs. Ultimately, the key is to use technology as a tool to enhance the customer experience, rather than replacing human interaction and personalized service.