How can companies ensure that their CX Ambassadors are consistently delivering exceptional customer experiences, and what strategies can they implement to continuously improve and optimize their ambassador program?

Companies can ensure that their CX Ambassadors are consistently delivering exceptional customer experiences by providing thorough training, clear expectations, and regular feedback. They can also implement strategies such as monitoring customer interactions, gathering feedback from customers, and incentivizing ambassadors based on customer satisfaction metrics. Additionally, companies can continuously improve and optimize their ambassador program by staying up-to-date on industry trends, regularly reviewing and updating training materials, and fostering a culture of customer-centricity within the organization.