How can companies ensure that their cross-functional training programs not only bridge the gap between different CX-related roles but also lead to tangible improvements in overall business performance and revenue growth?
Companies can ensure the success of their cross-functional training programs by first identifying the specific skills and knowledge gaps that exist between different CX-related roles. They should then tailor the training content to address these gaps and ensure that it is relevant to each role. Additionally, companies should provide opportunities for employees to practice and apply their new skills in real-world scenarios. Finally, companies should track key performance indicators related to business performance and revenue growth to measure the impact of the training programs and make adjustments as needed.
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