Can you share a time when you had a negative customer service experience that inspired you to improve your own approach to delivering exceptional service?
One time, I had a negative customer service experience at a restaurant where the server was rude and inattentive. This inspired me to always prioritize attentiveness, friendliness, and professionalism in my own customer service interactions. I realized the impact that poor service can have on a customer's experience and vowed to always strive to provide exceptional service to every customer I encounter. This experience taught me the importance of empathy, active listening, and going above and beyond to exceed customer expectations.
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