How can CX ambassadors effectively navigate resistance from senior leadership when advocating for the implementation of customer-centric practices, and what strategies can they employ to overcome objections and gain buy-in for their initiatives?

CX ambassadors can effectively navigate resistance from senior leadership by first understanding their concerns and motivations. They can then tailor their messaging to emphasize the benefits of customer-centric practices, such as increased customer loyalty and revenue. To overcome objections, CX ambassadors should provide data and case studies that demonstrate the positive impact of these practices on the bottom line. They can also involve senior leadership in the decision-making process and collaborate with them to develop a clear implementation plan that aligns with the organization's goals.