How can a CX ambassador navigate language barriers with non-native English speaking customers to ensure effective communication and a successful resolution?

A CX ambassador can navigate language barriers with non-native English speaking customers by using simple and clear language, avoiding jargon or slang that may be difficult to understand. They can also use visual aids, such as diagrams or pictures, to help convey their message. Additionally, offering translation services or utilizing multilingual staff members can help bridge the communication gap and ensure a successful resolution for the customer. It is important to be patient, listen actively, and ask clarifying questions to ensure mutual understanding and effective communication.