How can a CX ambassador navigate language barriers when interacting with customers from diverse cultural backgrounds to ensure effective communication and understanding of their needs and preferences?

A CX ambassador can navigate language barriers by utilizing translation tools or services to facilitate communication. They can also use simple and clear language, avoid slang and idioms, and speak slowly to help customers understand. Additionally, active listening and asking clarifying questions can help ensure understanding of customers' needs and preferences despite language differences. Building rapport and showing empathy can also help bridge the gap created by language barriers and foster effective communication.