How can individuals navigate difficult conversations with empathy and active listening to build trust and resolve conflicts in a professional setting?

Individuals can navigate difficult conversations in a professional setting by practicing empathy, which involves understanding and acknowledging the other person's perspective. Active listening is also crucial, as it involves fully engaging with the speaker and demonstrating understanding through verbal and nonverbal cues. Building trust in these conversations requires honesty, transparency, and a willingness to address any underlying issues. By approaching conflicts with empathy, active listening, and a focus on building trust, individuals can work towards resolving conflicts in a positive and constructive manner.