How can CX ambassadors effectively navigate challenging situations where a personalized solution may conflict with company policies, while still maintaining a high level of customer satisfaction?

CX ambassadors can effectively navigate challenging situations by clearly communicating company policies to customers while also empathizing with their concerns. They can work with customers to find alternative solutions that align with both the customer's needs and the company's policies. By being transparent, understanding, and proactive in addressing customer concerns, CX ambassadors can maintain a high level of customer satisfaction even in difficult situations. Additionally, they can escalate issues to higher levels of management if necessary to find a resolution that satisfies both parties.