How can CX ambassadors effectively navigate resistance from senior leadership when advocating for customer-centric innovation and ensure successful implementation of new strategies in a rapidly evolving market landscape?

CX ambassadors can effectively navigate resistance from senior leadership by clearly articulating the benefits of customer-centric innovation, such as improved customer satisfaction, loyalty, and profitability. They should also provide data-driven evidence to support their recommendations and demonstrate how these strategies align with the company's overall goals and objectives. By fostering open communication and collaboration with senior leadership, CX ambassadors can build trust and credibility, ultimately increasing the likelihood of successful implementation of new strategies in a rapidly evolving market landscape.

Keywords

customer-centric innovation resistance from senior leadership successful implementation data-driven evidence collaboration

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