How can a CX ambassador navigate a situation where a customer is resistant to humor and prefers a more serious approach to resolving their issue?

A CX ambassador can navigate this situation by acknowledging the customer's preference for a serious approach and adjusting their communication style accordingly. They can focus on actively listening to the customer's concerns, showing empathy, and providing clear and straightforward solutions. It is important for the ambassador to remain professional and respectful while still addressing the customer's needs effectively. Additionally, they can offer alternative ways to resolve the issue, such as providing detailed information or offering additional support resources.