How can CX Ambassadors utilize mindfulness techniques to navigate challenging customer interactions and diffuse tense situations effectively?

CX Ambassadors can utilize mindfulness techniques by staying present in the moment, remaining calm and composed, and actively listening to the customer's concerns without judgment. They can also practice deep breathing exercises to manage their emotions and respond thoughtfully rather than react impulsively. By staying mindful and focused on the present situation, CX Ambassadors can better understand the customer's perspective, empathize with their feelings, and effectively diffuse tense situations with empathy and understanding.