How can a CX ambassador effectively navigate cultural differences when using humor to lighten the mood with customers from diverse backgrounds?

A CX ambassador can effectively navigate cultural differences when using humor by being mindful of potential cultural sensitivities and avoiding jokes that may be offensive or misunderstood. They should take the time to learn about the cultural norms and values of their customers to ensure their humor is appropriate and well-received. It is important for the ambassador to use universal humor that is relatable across different cultures and to be open to feedback and willing to adjust their approach if necessary. Building rapport and establishing a positive connection with customers through humor can help bridge cultural gaps and enhance the overall customer experience.