How can a CX ambassador effectively navigate cultural differences in emotional expressions to ensure they are truly understanding and empathizing with customers from diverse backgrounds?

A CX ambassador can effectively navigate cultural differences in emotional expressions by actively listening and observing non-verbal cues from customers. They should also educate themselves on various cultural norms and practices to avoid misunderstandings. Additionally, asking open-ended questions and seeking clarification can help ensure a deeper understanding of customers' emotions. Finally, practicing empathy and showing genuine interest in the customer's perspective can help build trust and connection across diverse backgrounds.