How can a CX ambassador navigate potential cultural differences in humor when interacting with customers from diverse backgrounds, while still effectively building rapport and resolving issues?

A CX ambassador can navigate potential cultural differences in humor by being aware of different cultural norms and sensitivities. They can use universal humor that is light-hearted and inoffensive to avoid misunderstandings. Building rapport can be achieved by focusing on common ground, showing empathy, and actively listening to the customer's needs. When resolving issues, it is important to maintain professionalism, respect cultural differences, and adapt communication style to ensure clear understanding and effective problem-solving.