How do CX ambassadors navigate challenging customer interactions while still upholding the company's values and objectives?

CX ambassadors navigate challenging customer interactions by actively listening to the customer's concerns, demonstrating empathy, and finding solutions that align with the company's values and objectives. They maintain professionalism and focus on de-escalating the situation while working towards a positive resolution. By staying calm, understanding the customer's perspective, and communicating effectively, CX ambassadors can effectively navigate challenging interactions while upholding the company's reputation and goals.