How can companies ensure that frontline employees are consistently motivated and supported in their efforts to improve customer experience, even during challenging times or high-pressure situations?

Companies can ensure that frontline employees are consistently motivated and supported by providing clear expectations, regular feedback, and recognition for their efforts. Training and development opportunities can also help employees feel empowered and equipped to handle challenging situations. It is important for companies to cultivate a positive work environment, foster open communication, and prioritize employee well-being to ensure that frontline employees remain motivated and engaged in improving customer experience, even during challenging times.