How can companies incentivize and motivate their employees to consistently engage with and utilize technology-driven CX training tools to enhance their customer service skills and adapt to the changing digital landscape?

Companies can incentivize and motivate employees to engage with technology-driven CX training tools by offering rewards or recognition for participation and improvement. Providing opportunities for advancement or career development based on proficiency in using these tools can also motivate employees. Additionally, creating a supportive and collaborative environment where employees feel empowered to learn and grow through technology can increase engagement. Finally, ensuring that the training tools are user-friendly, relevant, and easily accessible can encourage employees to consistently utilize them to enhance their customer service skills and adapt to the changing digital landscape.