How can leaders ensure that employees are consistently motivated and empowered to advocate for a culture of customer experience within the organization, and what strategies can be implemented to maintain this momentum over time?

Leaders can ensure that employees are consistently motivated and empowered to advocate for a culture of customer experience by setting clear expectations, providing regular feedback and recognition, and fostering a supportive and inclusive work environment. Strategies that can be implemented to maintain this momentum over time include offering ongoing training and development opportunities, creating a system for employees to share feedback and ideas, and aligning employee goals with the organization's customer experience objectives. Additionally, leaders can lead by example by demonstrating a commitment to customer-centric values and behaviors.