How can organizations ensure that customer-facing employees are motivated and incentivized to actively participate in the continuous learning and improvement process of their customer experience strategy?

Organizations can ensure that customer-facing employees are motivated and incentivized to participate in the continuous learning and improvement process of their customer experience strategy by providing regular training and development opportunities. They can also offer rewards and recognition for employees who demonstrate a commitment to learning and improving. Additionally, creating a culture that values feedback and encourages open communication can help employees feel engaged and motivated to contribute to the improvement process. Lastly, involving employees in decision-making and giving them a sense of ownership over the customer experience strategy can increase their motivation to actively participate in its development and implementation.