How can companies ensure that their CX ambassadors are effectively applying their training in real-life customer interactions, and what strategies can be implemented to monitor and enhance their performance on an ongoing basis?

Companies can ensure that their CX ambassadors are effectively applying their training in real-life customer interactions by providing regular feedback and coaching sessions, conducting mystery shopping or customer feedback surveys to gather insights on their performance, and setting clear performance metrics and goals for them to strive towards. Strategies that can be implemented to monitor and enhance their performance on an ongoing basis include using quality assurance tools to track and evaluate their interactions, organizing regular training sessions to address any gaps or areas for improvement, and recognizing and rewarding top performers to motivate others to excel in their roles.