How can companies ensure that integrating technology and artificial intelligence into their hiring processes does not inadvertently introduce bias or discrimination in candidate selection, particularly when it comes to delivering exceptional customer experiences?

Companies can ensure that integrating technology and artificial intelligence into their hiring processes does not introduce bias or discrimination by regularly auditing and testing the algorithms for any biases. They can also ensure diverse representation in the development and training of AI systems to prevent bias from being built into the technology. Additionally, companies should provide transparency in their AI processes and decisions to ensure accountability and fairness in candidate selection. By continuously monitoring and adjusting their AI systems, companies can mitigate the risk of bias and discrimination in hiring processes while still delivering exceptional customer experiences.