How can companies measure the success of their training programs in improving cross-departmental communication and knowledge sharing, and what strategies can they implement to continuously enhance employee proficiency in utilizing technology tools for optimal customer experiences?

Companies can measure the success of their training programs by conducting surveys before and after the training to gauge improvements in cross-departmental communication and knowledge sharing. They can also track key performance indicators related to these areas, such as response times to customer inquiries or collaboration on projects across departments. To continuously enhance employee proficiency in utilizing technology tools for optimal customer experiences, companies can offer ongoing training sessions, provide access to resources and support for learning new tools, and encourage a culture of experimentation and innovation within the organization. Additionally, they can incentivize employees to use technology tools effectively through recognition and rewards for successful implementation.