How can companies measure the effectiveness of their training programs in enhancing employees' customer service skills and analyzing customer interactions in real-time?

Companies can measure the effectiveness of their training programs by conducting pre- and post-training assessments to track improvements in employees' customer service skills. They can also analyze customer feedback and satisfaction scores before and after the training to gauge its impact on customer interactions. Utilizing tools like call monitoring or live chat analytics can help companies track real-time customer interactions and assess how well employees are applying their training in practice. Additionally, conducting regular performance reviews and gathering feedback from both employees and customers can provide valuable insights into the effectiveness of the training program.