How can companies measure the effectiveness of their training programs in equipping employees with the necessary skills to utilize customer information and consistently deliver exceptional service?

Companies can measure the effectiveness of their training programs by conducting pre and post-training assessments to gauge employees' knowledge and skills improvement. They can also track key performance indicators related to customer satisfaction and retention before and after training implementation. Additionally, companies can solicit feedback from both employees and customers to assess the impact of the training on service delivery. Regular monitoring and evaluation of employees' ability to utilize customer information and provide exceptional service can help companies determine the success of their training programs.