How can companies measure the effectiveness of their training programs in ensuring that employees are utilizing the technology for optimal collaboration and knowledge-sharing within their internal CX community network?

Companies can measure the effectiveness of their training programs by tracking the usage and engagement levels of employees within the internal CX community network. This can be done through analytics tools that monitor the frequency of interactions, contributions, and knowledge-sharing activities. Additionally, conducting surveys or feedback sessions with employees can provide valuable insights into their perception of the training program and its impact on their collaboration and knowledge-sharing practices. Companies can also assess the overall performance and productivity of teams before and after the training to determine if there have been improvements in utilizing technology for optimal collaboration within the internal CX community network.