How can companies measure the effectiveness of their training programs in equipping employees to utilize digital tools for boosting engagement and performance in CX initiatives?

Companies can measure the effectiveness of their training programs by conducting pre- and post-training assessments to gauge employees' knowledge and skills in using digital tools. They can also track key performance indicators related to customer engagement and satisfaction before and after the training. Additionally, companies can gather feedback from employees on the usefulness and impact of the training on their ability to utilize digital tools for CX initiatives. Regular monitoring and evaluation of employees' usage of digital tools and their performance in CX initiatives can also help measure the effectiveness of the training programs.