How can organizations measure the impact of their training programs on employees' ability to effectively utilize technology for collaboration and knowledge-sharing within their internal CX community network?

Organizations can measure the impact of their training programs on employees' ability to effectively utilize technology for collaboration and knowledge-sharing within their internal CX community network by conducting pre and post-training assessments to gauge improvements in technology proficiency. They can also track key performance indicators related to collaboration and knowledge-sharing, such as increased participation in online forums or decreased response times to customer inquiries. Additionally, feedback surveys from employees can provide valuable insights into the effectiveness of the training programs in enhancing their technology skills for collaboration and knowledge-sharing within the CX community network. Regular monitoring and analysis of data on technology usage and engagement within the network can help organizations evaluate the overall impact of their training programs on employees' ability to utilize technology for collaboration and knowledge-sharing.