"How can organizations measure the effectiveness of their training programs in equipping employees to effectively utilize CRM systems, data analytics platforms, and AI technologies to enhance customer experience? What key performance indicators should be considered in evaluating the impact of training on customer satisfaction and retention rates?"

Organizations can measure the effectiveness of their training programs by assessing the proficiency of employees in using CRM systems, data analytics platforms, and AI technologies through pre and post-training assessments. Key performance indicators that should be considered in evaluating the impact of training on customer satisfaction and retention rates include customer feedback and surveys, customer retention rates, customer lifetime value, and net promoter score. Additionally, tracking the usage and adoption rates of these technologies post-training can also provide insights into the effectiveness of the training programs.