"How can companies measure the effectiveness of their training programs in equipping employees to utilize CRM systems, data analytics platforms, and AI technologies to enhance customer experience?"

Companies can measure the effectiveness of their training programs by tracking employee engagement and participation levels in the training sessions. They can also assess the level of knowledge retention and application of skills through pre and post-training assessments. Additionally, companies can monitor key performance indicators related to customer experience, such as customer satisfaction scores and retention rates, to see if there are improvements after the training programs. Regular feedback from employees and customers can also provide valuable insights into the impact of the training on enhancing customer experience.