How can organizations measure the effectiveness of the technology tools being utilized by their internal CX community network, and what steps can be taken to continuously improve their impact on customer experience?

Organizations can measure the effectiveness of technology tools by tracking key performance indicators such as response time, resolution rate, customer satisfaction scores, and customer retention rates within their internal CX community network. They can also gather feedback from customers and employees through surveys and feedback forms to assess the impact of the technology tools on the overall customer experience. To continuously improve their impact on customer experience, organizations can invest in regular training and development for employees to enhance their technical skills, regularly update and upgrade their technology tools to keep up with evolving customer needs, and establish a feedback loop to incorporate suggestions for improvement from both customers and employees.