How can organizations effectively measure the impact of technology on employee engagement and motivation in delivering exceptional customer experiences, and use this data to continuously improve their strategies and initiatives?

Organizations can measure the impact of technology on employee engagement and motivation by collecting feedback from employees through surveys, interviews, and performance metrics. They can also track customer satisfaction scores and feedback to see how technology is impacting the customer experience. By analyzing this data, organizations can identify trends and areas for improvement in their technology strategies. Continuous monitoring and analysis of this data will allow organizations to make informed decisions and adjustments to improve employee engagement, motivation, and customer experiences over time.